3patt Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 3patt ("3patt", "we", "us", "our") collects, uses, discloses, and safeguards personal data provided by or collected from users ("User", "you") of the 3patt platform accessible at 3patt.app (the "Platform"). Please read this Policy carefully. By accessing or using the 3patt Platform, including registering an account, making a deposit, or placing a bet or wager, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

3patt is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy applies to all users of the 3patt Platform, including users located in Pakistan. Where local legislation imposes additional requirements, 3patt will endeavour to comply with those requirements to the extent reasonably practicable.

2. Data We Collect

3patt collects personal data in the following categories, depending on the nature of your interaction with the Platform:

2.1 Registration Data. When you create a 3patt account, we collect: full name, date of birth (to verify you are aged 18 or above), Pakistani mobile number, email address, and a password (stored in hashed, non-recoverable form). We may also collect city or region of residence.

2.2 Identity Verification Data. For compliance with anti-money-laundering obligations and to verify your identity before processing withdrawals, 3patt may collect copies of identity documents such as your CNIC (Computerised National Identity Card), passport, or proof of address.

2.3 Financial Data. When you make a deposit or withdrawal, we collect transaction reference data associated with the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah). We do not store full bank account numbers or mobile wallet PINs.

2.4 Usage Data. We automatically collect data about how you interact with the 3patt Platform, including: pages visited, games played, betting history, session duration, login timestamps, device type, browser type, operating system, and IP address.

2.5 Communications Data. If you contact 3patt via live chat, email, or any other support channel, we retain records of that communication, including your message content and any attachments, for quality assurance and dispute resolution purposes.

2.6 Responsible Gaming Data. Where you make use of responsible gaming tools (such as deposit limits, self-exclusion requests, or cooling-off periods), 3patt records those preferences to ensure they are applied consistently across your 3patt account.

3. How We Use Your Data

3patt processes personal data for the following purposes:

• Account Management: To register, verify, and administer your 3patt account, including authentication and security monitoring.
• Service Delivery: To enable you to place bets, play casino games, make deposits, and process withdrawals in PKR via your selected payment method.
• Identity & Age Verification: To confirm you are at least 18 years of age and to satisfy applicable know-your-customer (KYC) obligations.
• Fraud Prevention & AML Compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the 3patt Platform.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse usage patterns, identify bugs, and improve the overall performance and user experience of the 3patt Platform.
• Marketing & Promotions: Where you have consented, to send you information about 3patt promotions, bonuses, and new product features. You may opt out at any time via your account settings or by contacting support.
• Responsible Gaming: To apply and enforce the responsible gaming tools and restrictions you have requested, and to monitor for indicators of problem gambling behaviour.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.

4. Legal Basis for Processing

3patt processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 3patt (i.e., to provide the services described in the Terms and Conditions).
• Legal Obligation: Processing required to comply with applicable laws and regulatory obligations, including AML, KYC, and data retention requirements.
• Legitimate Interests: Processing necessary for 3patt's legitimate interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Where you have provided specific, informed consent, such as for the receipt of promotional communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

3patt does not sell, rent, or trade your personal data to third-party marketers or data brokers. We may share your personal data with the following categories of recipients in the circumstances described:

5.1 Service Providers. Third-party vendors engaged by 3patt to provide services on our behalf, including payment processing partners (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), identity verification providers, cloud hosting services, customer support software providers, and analytics platforms. These providers process personal data solely on 3patt's instructions and are contractually bound to maintain appropriate data security standards.

5.2 Game Providers. Where required for the operation of specific games, limited technical data may be shared with third-party game providers (such as PG Soft, Pragmatic Play, or Habanero) to facilitate gameplay, resolve technical disputes, and provide certified RNG audit trails.

5.3 Regulatory and Legal Authorities. 3patt may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or legitimate governmental request.

5.4 Responsible Gaming Organisations. Where you have self-excluded or requested support through a responsible gaming programme, 3patt may share limited data with relevant responsible gaming bodies to enforce self-exclusion across affiliated platforms.

5.5 Business Transfers. In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

6. Cookies and Tracking Technologies

3patt uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used include:

• Essential Cookies: Required for core platform functionality, including session management, login authentication, and security. These cannot be disabled without affecting Platform operation.
• Analytical Cookies: Used to collect aggregated, anonymised data about how users interact with the 3patt Platform, enabling us to identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences across sessions, such as language and display preferences.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the 3patt Platform. 3patt does not use third-party advertising tracking cookies.

7. Data Retention

3patt retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years from the date of account closure to satisfy AML and regulatory audit obligations.
• Communication records (live chat, email) are retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Identity verification documents are retained for a minimum of five (5) years following account closure in accordance with applicable AML requirements.
• Where you have self-excluded, your self-exclusion record is retained for the duration of the exclusion period and for a minimum of five (5) years thereafter.

When personal data is no longer required for any legitimate retention purpose, it is securely deleted or anonymised.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 3patt:

• Right of Access: You may request a copy of the personal data 3patt holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to 3patt's legal retention obligations.
• Right to Restriction: You may request that 3patt restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact 3patt support via live chat or at [email protected]. We will respond within a reasonable timeframe in accordance with applicable law. We may require identity verification before actioning a data rights request.

9. Data Security

3patt implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Measures in place include:

• 256-bit SSL/TLS encryption for all data transmission between user devices and 3patt servers
• Password hashing using industry-standard one-way cryptographic algorithms
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Two-factor authentication available for all 3patt user accounts

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 3patt account credentials and should notify us immediately if you suspect any unauthorised account access.

10. Children's Privacy

The 3patt Platform is strictly for individuals aged 18 years and above. 3patt does not knowingly collect personal data from persons under 18. If we become aware that personal data has been collected from an individual under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 3patt Platform, please contact us at [email protected].

11. International Data Transfers

3patt's servers and some of our service providers may be located outside Pakistan. Where personal data is transferred to jurisdictions outside Pakistan, 3patt takes steps to ensure that appropriate safeguards are in place to protect your data, consistent with applicable data protection standards. By using the 3patt Platform, you consent to such transfers where necessary for service delivery.

12. Third-Party Links

The 3patt Platform does not contain links to third-party websites other than those listed in the Platform navigation. This Policy does not apply to any third-party services, platforms, or websites. 3patt is not responsible for the privacy practices of any third parties.

13. Changes to This Privacy Policy

3patt reserves the right to update or amend this Privacy Policy at any time. The updated Policy will be published on this page with a revised "Last Updated" date. We recommend reviewing this Policy periodically. Where changes are material, 3patt may notify registered users via the contact details associated with their account. Continued use of the 3patt Platform following publication of an updated Policy constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 3patt, please contact us via:

• Live Chat: Available 24/7 on the 3patt Platform (response under 2 minutes)
• Email: [email protected] (response within 4 hours)